feat(helpdesk): add team workload dashboard with per-agent metrics

New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
2026-04-05 18:46:54 +02:00
parent aeb9c9f9fb
commit cae66e5361
18 changed files with 711 additions and 12 deletions

View File

@@ -31,6 +31,8 @@ return [
['path' => 'helpdesk/debitor-communication-data', 'target' => 'helpdesk/debitor-communication-data'],
['path' => 'helpdesk/debitor-sales-dashboard-data', 'target' => 'helpdesk/debitor-sales-dashboard-data'],
['path' => 'helpdesk/debitor-controlling-dashboard-data', 'target' => 'helpdesk/debitor-controlling-dashboard-data'],
['path' => 'helpdesk/team', 'target' => 'helpdesk/team'],
['path' => 'helpdesk/team-workload-data', 'target' => 'helpdesk/team-workload-data'],
],
'public_paths' => [],
@@ -71,6 +73,12 @@ return [
'active' => true,
'is_system' => true,
],
[
'key' => 'helpdesk.team-workload.view',
'description' => 'View helpdesk team workload dashboard',
'active' => true,
'is_system' => true,
],
],
'search_resources' => [],