feat(helpdesk): add team workload dashboard with per-agent metrics

New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
2026-04-05 18:46:54 +02:00
parent aeb9c9f9fb
commit cae66e5361
18 changed files with 711 additions and 12 deletions

View File

@@ -82,6 +82,11 @@ final class DebitorCacheControl
return 'module.helpdesk.debitor.v1.escalation-definitions.' . $tenantScope;
}
public static function teamWorkloadKey(string $tenantScope): string
{
return 'module.helpdesk.team.v1.workload.' . $tenantScope;
}
/**
* @return array<int, string>
*/