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feat(helpdesk): add team workload dashboard with per-agent metrics

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New standalone page (helpdesk/team) showing support agent workload
aggregated from BC tickets. KPI bar (open, unassigned, avg age, resolved),
per-agent table sorted by open tickets, period selector (30/90/180/365d).
Global OData query via getTicketsForTeam() without customer filter.
New permission helpdesk.team-workload.view with admin role assignment.
Includes 6 PHPUnit tests for buildTeamWorkloadDashboard().

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-05 18:46:54 +02:00
parent aeb9c9f9fb
commit cae66e5361
18 changed files with 711 additions and 12 deletions
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5
modules/helpdesk/lib/Module/Helpdesk/HelpdeskAuthorizationPolicy.php
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@@ -10,9 +10,11 @@ final class HelpdeskAuthorizationPolicy implements AuthorizationPolicyInterface
{
public const ABILITY_ACCESS = 'helpdesk.access';
public const ABILITY_SETTINGS_MANAGE = 'helpdesk.settings.manage';
public const ABILITY_TEAM_WORKLOAD = 'helpdesk.team-workload.view';
public const PERMISSION_ACCESS = 'helpdesk.access';
public const PERMISSION_SETTINGS_MANAGE = 'helpdesk.settings.manage';
public const PERMISSION_TEAM_WORKLOAD = 'helpdesk.team-workload.view';
public function __construct(
private readonly PermissionService $permissionService
@@ -21,7 +23,7 @@ final class HelpdeskAuthorizationPolicy implements AuthorizationPolicyInterface
public function supports(string $ability): bool
{
return in_array($ability, [self::ABILITY_ACCESS, self::ABILITY_SETTINGS_MANAGE], true);
return in_array($ability, [self::ABILITY_ACCESS, self::ABILITY_SETTINGS_MANAGE, self::ABILITY_TEAM_WORKLOAD], true);
}
public function authorize(string $ability, array $context = []): AuthorizationDecision
@@ -34,6 +36,7 @@ final class HelpdeskAuthorizationPolicy implements AuthorizationPolicyInterface
$permissionKey = match ($ability) {
self::ABILITY_ACCESS => self::PERMISSION_ACCESS,
self::ABILITY_SETTINGS_MANAGE => self::PERMISSION_SETTINGS_MANAGE,
self::ABILITY_TEAM_WORKLOAD => self::PERMISSION_TEAM_WORKLOAD,
default => null,
};