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feat(helpdesk): refactor multi-tenant BC settings and risk radar improvements

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Restructure helpdesk tenant settings into per-connection config with
improved token handling. Update risk radar data endpoint and UI.
Clean up ImageUploadTrait and update architecture contract tests.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-06 22:22:17 +02:00
parent 1582844b01
commit cacd1fb6d1
20 changed files with 439 additions and 396 deletions
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22
modules/helpdesk/i18n/default_en.json
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@@ -55,7 +55,6 @@
"Save": "Save",
"Settings saved": "Settings saved",
"Configuration incomplete": "Configuration incomplete",
"OData connection": "OData connection",
"OData Base URL": "OData Base URL",
"Base URL without Company path segment": "Base URL without Company path segment",
"Company name": "Company name",
@@ -64,11 +63,10 @@
"Auth mode": "Auth mode",
"Basic Auth": "Basic Auth",
"OAuth2 (client credentials)": "OAuth2 (client credentials)",
"Basic Auth credentials": "Basic Auth credentials",
"Username": "Username",
"Password": "Password",
"Leave unchanged to keep current password": "Leave unchanged to keep current password",
"OAuth2 credentials": "OAuth2 credentials",
"Leave empty to keep current password": "Leave empty to keep current password",
"Saved": "Saved",
"Azure Tenant ID": "Azure Tenant ID",
"Client ID": "Client ID",
"Client Secret": "Client Secret",
@@ -289,7 +287,6 @@
"Team dashboard": "Team dashboard",
"Team workload": "Team workload",
"Support agent": "Support agent",
"Open": "Open",
"Critical (>48h open)": "Critical (>48h open)",
"Avg. age (h)": "Avg. age (h)",
"Resolved in period": "Resolved in period",
@@ -309,6 +306,11 @@
"Trend": "Trend",
"Risk radar": "Risk radar",
"Risk score": "Risk score",
"Risk traffic light logic": "Traffic light logic",
"High risk (55-100)": "High risk (55-100)",
"Medium risk (25-54)": "Medium risk (25-54)",
"Low risk (0-24)": "Low risk (0-24)",
"Score = weighted sum: Open pressure (35), Trend (30), SLA overdue (25), Inactivity (10).": "Score = weighted sum: Open pressure (35), Trend (30), SLA overdue (25), Inactivity (10).",
"High risk": "High risk",
"Medium risk": "Medium risk",
"Low risk": "Low risk",
@@ -327,14 +329,14 @@
"more than resolved": "more than resolved",
"SLA breaches": "SLA breaches",
"Oldest ticket": "Oldest ticket",
"Tenant override": "Tenant override",
"General connection": "General connection",
"Tenant connection": "Tenant connection",
"Configuration source": "Configuration source",
"Current tenant": "Current tenant",
"Use tenant-specific configuration": "Use tenant-specific configuration",
"When enabled, this tenant uses its own BC connection instead of the global configuration.": "When enabled, this tenant uses its own BC connection instead of the global configuration.",
"Tenant connection": "Tenant connection",
"Tenant authentication": "Tenant authentication",
"This tenant inherits the global configuration. Enable the toggle above to use tenant-specific settings.": "This tenant inherits the global configuration. Enable the toggle above to use tenant-specific settings.",
"Tenant settings saved": "Tenant settings saved",
"Token endpoint must use HTTPS": "Token endpoint must use HTTPS"
"Token endpoint must use HTTPS": "Token endpoint must use HTTPS",
"The current tenant uses its own configuration. Changes here only affect tenants without a tenant-specific connection.": "The current tenant uses its own configuration. Changes here only affect tenants without a tenant-specific connection.",
"Failed to save tenant settings": "Failed to save tenant settings"
}