From c958f68738423a7b732f282b0a801629725000a0 Mon Sep 17 00:00:00 2001
From: fs <fs@breadcrumb-solutions.de>
Date: Sun, 5 Apr 2026 22:05:20 +0200
Subject: [PATCH] fix(helpdesk): replace ticket detail KPI tiles with unified
 label/value list

Remove the Status and Age KPI metric tiles from the ticket aside.
Merge all information into a single definition list: Status, Description,
Company, Contact, Category, Support, Created, Last activity, Age.
Consistent with the label/value pattern used across all detail views.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
---
 .../pages/helpdesk/ticket(default).phtml      | 32 ++++++++-----------
 1 file changed, 14 insertions(+), 18 deletions(-)

diff --git a/modules/helpdesk/pages/helpdesk/ticket(default).phtml b/modules/helpdesk/pages/helpdesk/ticket(default).phtml
index 2bc6d89..f2079d4 100644
--- a/modules/helpdesk/pages/helpdesk/ticket(default).phtml
+++ b/modules/helpdesk/pages/helpdesk/ticket(default).phtml
@@ -87,24 +87,12 @@ $backUrl = $ticketCustomerNo !== '' ? lurl('helpdesk/debitor/' . rawurlencode($t
     ?>
     <aside id="app-details-aside-section">
       <div class="app-details-aside-section helpdesk-ticket-aside">
-        <!-- KPI tiles: Status + Age — stacked vertically -->
         <h3 class="helpdesk-support-section-title"><?php e(t('Ticket details')); ?></h3>
-        <div class="helpdesk-support-metrics helpdesk-support-metrics-aside">
-          <article class="helpdesk-support-metric">
-            <p class="helpdesk-support-metric-label"><?php e(t('Status')); ?></p>
-            <p class="helpdesk-support-metric-value"><?php e($ticketState); ?></p>
-            <p class="helpdesk-support-metric-trend"><?php e(t('Last activity')); ?>: <?php e($lastActivityFormatted); ?></p>
-          </article>
-          <article class="helpdesk-support-metric">
-            <p class="helpdesk-support-metric-label"><?php e(t('Age')); ?></p>
-            <p class="helpdesk-support-metric-value"><?php e($ageLabel); ?></p>
-            <p class="helpdesk-support-metric-trend"><?php e(t('Created')); ?>: <?php e($createdFormatted); ?></p>
-          </article>
-        </div>
-
-        <!-- Compact key-value details -->
-        <h3 class="helpdesk-support-section-title"><?php e(t('Details')); ?></h3>
         <dl class="helpdesk-ticket-meta">
+          <div class="helpdesk-ticket-meta-item">
+            <dt><?php e(t('Status')); ?></dt>
+            <dd><?php e($ticketState); ?></dd>
+          </div>
           <div class="helpdesk-ticket-meta-item">
             <dt><?php e(t('Description')); ?></dt>
             <dd><?php e((string) ($ticket['Description'] ?? '—')); ?></dd>
@@ -132,8 +120,16 @@ $backUrl = $ticketCustomerNo !== '' ? lurl('helpdesk/debitor/' . rawurlencode($t
             <dd><?php e((string) ($ticket['Support_User_Name'] ?? '—')); ?></dd>
           </div>
           <div class="helpdesk-ticket-meta-item">
-            <dt><?php e(t('Debtor No.')); ?></dt>
-            <dd><?php e($ticketCustomerNo !== '' ? $ticketCustomerNo : '—'); ?></dd>
+            <dt><?php e(t('Created')); ?></dt>
+            <dd><?php e($createdFormatted); ?></dd>
+          </div>
+          <div class="helpdesk-ticket-meta-item">
+            <dt><?php e(t('Last activity')); ?></dt>
+            <dd><?php e($lastActivityFormatted); ?></dd>
+          </div>
+          <div class="helpdesk-ticket-meta-item">
+            <dt><?php e(t('Age')); ?></dt>
+            <dd><?php e($ageLabel); ?></dd>
           </div>
         </dl>
       </div>