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feat(helpdesk): add dashboards, communication feed, settings UI and fix routing

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Add support/sales/controlling dashboards with KPIs, trend charts and
risk indicators. Add debitor communication timeline, contact filters,
system recommendations engine, and configurable controlling risk rules.

Rename search→index to fix query-string preservation on back navigation.
Remove fake escalation rate metric, add KPI info tooltips, and switch
trend chart colors to red (created) / green (closed) for clarity.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-04 18:34:03 +02:00
parent e897cc2c56
commit aee9cb10f3
43 changed files with 7451 additions and 635 deletions
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7
modules/helpdesk/module.php
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@@ -14,13 +14,14 @@ return [
'requires' => [],
'routes' => [
['path' => 'helpdesk/debitor', 'target' => 'helpdesk/search'],
['path' => 'helpdesk/search-data', 'target' => 'helpdesk/search-data'],
['path' => 'helpdesk/debitor/{id}', 'target' => 'helpdesk/debitor'],
['path' => 'helpdesk/ticket/{id}', 'target' => 'helpdesk/ticket'],
['path' => 'helpdesk/settings', 'target' => 'helpdesk/settings'],
['path' => 'helpdesk/settings/test-connection-data', 'target' => 'helpdesk/settings/test-connection-data'],
['path' => 'helpdesk/settings/diagnose-data', 'target' => 'helpdesk/settings/diagnose-data'],
['path' => 'helpdesk/debitor-support-dashboard-data', 'target' => 'helpdesk/debitor-support-dashboard-data'],
['path' => 'helpdesk/debitor-overview-data', 'target' => 'helpdesk/debitor-overview-data'],
['path' => 'helpdesk/debitor-summary-data', 'target' => 'helpdesk/debitor-summary-data'],
['path' => 'helpdesk/debitor-contacts-data', 'target' => 'helpdesk/debitor-contacts-data'],
['path' => 'helpdesk/debitor-tickets-data', 'target' => 'helpdesk/debitor-tickets-data'],
@@ -28,6 +29,8 @@ return [
['path' => 'helpdesk/ticket-log-data', 'target' => 'helpdesk/ticket-log-data'],
['path' => 'helpdesk/ticket-communication-data', 'target' => 'helpdesk/ticket-communication-data'],
['path' => 'helpdesk/debitor-communication-data', 'target' => 'helpdesk/debitor-communication-data'],
['path' => 'helpdesk/debitor-sales-dashboard-data', 'target' => 'helpdesk/debitor-sales-dashboard-data'],
['path' => 'helpdesk/debitor-controlling-dashboard-data', 'target' => 'helpdesk/debitor-controlling-dashboard-data'],
],
'public_paths' => [],
@@ -41,7 +44,7 @@ return [
'key' => 'helpdesk',
'label' => 'Helpdesk',
'icon' => 'bi-headset',
'href' => 'helpdesk/debitor',
'href' => 'helpdesk',
'permission' => 'helpdesk.access',
'panel_template' => 'templates/aside-helpdesk-panel.phtml',
'details_storage' => 'aside-helpdesk-sections-v1',