diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/RiskRadarService.php b/modules/helpdesk/lib/Module/Helpdesk/Service/RiskRadarService.php
index 319d4ac..9e48203 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/RiskRadarService.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/RiskRadarService.php
@@ -15,8 +15,8 @@ final class RiskRadarService
     private const W_INACTIVITY = 10;
 
     // --- Level thresholds ---
-    private const LEVEL_HIGH = 70;
-    private const LEVEL_MEDIUM = 40;
+    private const LEVEL_HIGH = 55;
+    private const LEVEL_MEDIUM = 25;
 
     private const CLOSED_STATES = ['Erledigt', 'Resolved', 'Closed', 'Geschlossen'];
 
diff --git a/modules/helpdesk/tests/Module/Helpdesk/Service/RiskRadarServiceTest.php b/modules/helpdesk/tests/Module/Helpdesk/Service/RiskRadarServiceTest.php
index daaac5c..763e627 100644
--- a/modules/helpdesk/tests/Module/Helpdesk/Service/RiskRadarServiceTest.php
+++ b/modules/helpdesk/tests/Module/Helpdesk/Service/RiskRadarServiceTest.php
@@ -86,7 +86,7 @@ class RiskRadarServiceTest extends TestCase
         $result = RiskRadarService::buildRiskRadar($tickets, [], 90);
 
         $this->assertSame('high', $result['customers'][0]['risk_level']);
-        $this->assertGreaterThanOrEqual(70, $result['customers'][0]['risk_score']);
+        $this->assertGreaterThanOrEqual(55, $result['customers'][0]['risk_score']);
     }
 
     public function testLowRiskLevel(): void
@@ -100,7 +100,7 @@ class RiskRadarServiceTest extends TestCase
         $result = RiskRadarService::buildRiskRadar($tickets, [], 90);
 
         $this->assertSame('low', $result['customers'][0]['risk_level']);
-        $this->assertLessThan(40, $result['customers'][0]['risk_score']);
+        $this->assertLessThan(25, $result['customers'][0]['risk_score']);
     }
 
     public function testSlaOverdueDetection(): void
diff --git a/modules/helpdesk/web/css/helpdesk.css b/modules/helpdesk/web/css/helpdesk.css
index c2218ab..00325e3 100644
--- a/modules/helpdesk/web/css/helpdesk.css
+++ b/modules/helpdesk/web/css/helpdesk.css
@@ -545,6 +545,7 @@
     border: 1px solid var(--app-muted-border-color);
     border-radius: var(--app-radius, 0.375rem);
     padding: calc(var(--app-spacing) * 0.65) calc(var(--app-spacing) * 0.75);
+    margin-bottom: 0;
     transition: border-color 0.15s ease, box-shadow 0.15s ease;
     cursor: pointer;
   }