revert(helpdesk): remove queue separation from team dashboard

Revert queue detection, wait time summary, and visual separation.
All members are treated equally again — queue appears as a normal
agent entry sorted by the existing criteria.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

modules/helpdesk/i18n/default_de.json

@@ -301,6 +301,5 @@
   "Current": "Aktuell",
   "Performance": "Leistung",
   "Historical": "Historisch",
-  "Queue": "Warteschlange",
+  "Queue": "Warteschlange"
-  "Wait time": "Wartezeit"
 }

modules/helpdesk/i18n/default_en.json

@@ -301,6 +301,5 @@
   "Current": "Current",
   "Performance": "Performance",
   "Historical": "Historical",
-  "Queue": "Queue",
+  "Queue": "Queue"
-  "Wait time": "Wait time"
 }

modules/helpdesk/pages/helpdesk/team/index(default).phtml

@@ -32,7 +32,6 @@ $periodLabels = [
      data-label-resolution-time="<?php e(t('Resolution time')); ?>"
      data-label-top-customers="<?php e(t('Top customers')); ?>"
      data-label-top-categories="<?php e(t('Top categories')); ?>"
-     data-label-wait-time="<?php e(t('Wait time')); ?>"
 >
   <section>
     <?php

modules/helpdesk/web/css/helpdesk.css

@@ -220,15 +220,6 @@
     border-radius: 0;
   }
 
-  /* Team workload — queue wait time summary */
-  .helpdesk-team-queue-wait {
-    padding: calc(var(--app-spacing) * 0.5) calc(var(--app-spacing) * 0.75);
-    margin-bottom: calc(var(--app-spacing) * 0.5);
-    border: 1px dashed var(--app-muted-border-color);
-    border-radius: var(--app-radius, 0.375rem);
-    background: color-mix(in srgb, var(--app-muted-border-color) 10%, transparent);
-  }
-
   /* Team workload — inline avatar for section titles */
   .helpdesk-team-avatar-inline {
     display: inline-flex;

modules/helpdesk/web/js/helpdesk-team.js

@@ -10,7 +10,6 @@ if (container) {
   const labelQueue = container.dataset.labelQueue || 'Queue';
   const labelTickets = container.dataset.labelTickets || 'Tickets';
   const labelCritical = container.dataset.labelCritical || 'Critical (>48h open)';
-  const labelWaitTime = container.dataset.labelWaitTime || 'Wait time';
   const ticketBaseUrl = container.dataset.ticketBaseUrl || '';
   const debitorBaseUrl = container.dataset.debitorBaseUrl || '';
 
@@ -39,13 +38,6 @@ if (container) {
     return e;
   }
 
-  /**
-   * Detect queue entries — Support_User_Name contains 'warteschlange'.
-   */
-  function isQueueMember(m) {
-    return m.support_user === '' || m.support_user.includes('wartschlang');
-  }
-
   function initials(name) {
     const parts = name.trim().split(/\s+/);
     if (parts.length >= 2) return (parts[0][0] + parts[parts.length - 1][0]).toUpperCase();
@@ -306,49 +298,12 @@ if (container) {
     return section;
   }
 
-  /**
-   * Build a queue summary with wait time Ø/Min/Max from open ticket ages.
-   */
-  function buildQueueWaitSummary(queueMembers) {
-    const allAges = queueMembers.flatMap(m => (m.open_ticket_details || []).map(t => t.age_hours));
-    if (allAges.length === 0) return null;
-
-    const stats = computeResolution(allAges);
-    const wrap = h('div', 'helpdesk-team-queue-wait');
-    wrap.appendChild(h('span', 'helpdesk-team-perf-stat-label', labelWaitTime));
-
-    const list = h('ol', 'helpdesk-team-perf-ranked helpdesk-team-perf-ranked-plain');
-    const items = [
-      ['Ø', formatResolution(stats.avg)],
-      ['Min', formatResolution(stats.min)],
-      ['Max', formatResolution(stats.max)],
-    ];
-    for (const [label, value] of items) {
-      const li = h('li');
-      li.appendChild(h('span', 'helpdesk-team-perf-ranked-name', label));
-      li.appendChild(h('span', 'helpdesk-team-perf-ranked-count', value));
-      list.appendChild(li);
-    }
-    wrap.appendChild(list);
-    return wrap;
-  }
-
   function renderCurrentTab(members) {
     if (!elCurrentCards) return;
     elCurrentCards.replaceChildren();
 
-    const queueMembers = members.filter(m => isQueueMember(m) && m.open_tickets > 0);
+    const visible = members.filter(m => m.open_tickets > 0 || m.critical_tickets > 0);
-    const agents = members.filter(m => !isQueueMember(m) && (m.open_tickets > 0 || m.critical_tickets > 0));
+    for (const m of visible) elCurrentCards.appendChild(buildAgentWidget(m, m.support_user === ''));
-
-    // Queue section(s) at top
-    for (const q of queueMembers) elCurrentCards.appendChild(buildAgentWidget(q, true));
-
-    // Wait time summary across all queues
-    const waitSummary = buildQueueWaitSummary(queueMembers);
-    if (waitSummary) elCurrentCards.appendChild(waitSummary);
-
-    // Agent cards
-    for (const m of agents) elCurrentCards.appendChild(buildAgentWidget(m, false));
 
     // Legend
     const hasCritical = members.some(m => m.critical_tickets > 0);
@@ -366,13 +321,15 @@ if (container) {
     if (!elPerformanceCards) return;
     elPerformanceCards.replaceChildren();
 
-    const queueResolved = members.filter(m => isQueueMember(m) && m.resolved_in_period > 0);
+    const sorted = [...members]
-    const agentsResolved = members
+      .filter(m => m.resolved_in_period > 0)
-      .filter(m => !isQueueMember(m) && m.resolved_in_period > 0)
+      .sort((a, b) => {
-      .sort((a, b) => b.resolved_in_period - a.resolved_in_period);
+        if (a.support_user === '') return 1;
+        if (b.support_user === '') return -1;
+        return b.resolved_in_period - a.resolved_in_period;
+      });
 
-    for (const q of queueResolved) elPerformanceCards.appendChild(buildPerformanceWidget(q));
+    for (const m of sorted) elPerformanceCards.appendChild(buildPerformanceWidget(m));
-    for (const m of agentsResolved) elPerformanceCards.appendChild(buildPerformanceWidget(m));
   }
 
   async function fetchData(refresh = false) {