diff --git a/modules/helpdesk/lib/Module/Helpdesk/Service/TicketCommunicationService.php b/modules/helpdesk/lib/Module/Helpdesk/Service/TicketCommunicationService.php
index 0c85c1e..b946199 100644
--- a/modules/helpdesk/lib/Module/Helpdesk/Service/TicketCommunicationService.php
+++ b/modules/helpdesk/lib/Module/Helpdesk/Service/TicketCommunicationService.php
@@ -590,7 +590,6 @@ class TicketCommunicationService
             implode('|', [
                 (string) ($entry['ticket_no'] ?? ''),
                 (string) ($entry['timestamp_iso'] ?? ''),
-                (string) ($entry['actor'] ?? ''),
                 (string) ($entry['type'] ?? ''),
                 hash('sha256', (string) ($entry['message'] ?? '')),
             ])