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feat(helpdesk): add Risk Radar dashboard with customer risk scoring

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New portfolio view scoring customers 0-100 across five dimensions:
- Open pressure (30%): open + critical ticket count
- Trend (25%): net ticket flow (created - closed) in period
- SLA overdue (20%): tickets exceeding escalation targets
- Resolution time (15%): median hours to close (null = neutral)
- Inactivity (10%): age of oldest open ticket

Card grid with score badges (color-coded high/medium/low), metric
pills, driver bars. Click opens detail dialog with all dimensions
and open ticket list. Clientside search filter.

PBI_LV_Tickets with client-driven paging ($skip/$top, hardcap 5000).
Escalation definitions cached separately (30min TTL). Truncated
banner when data is capped.

New: RiskRadarService, getTicketsForRiskRadar(), 13 PHPUnit tests,
permission helpdesk.risk-radar.view, 2 routes, i18n de+en.

Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
This commit is contained in:
Felix Schneider
2026-04-06 00:24:48 +02:00
parent c6c5d06936
commit 5a4974909b
17 changed files with 1487 additions and 5 deletions
Download Patch File Download Diff File Expand all files Collapse all files

5
modules/helpdesk/lib/Module/Helpdesk/HelpdeskAuthorizationPolicy.php
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@@ -11,10 +11,12 @@ final class HelpdeskAuthorizationPolicy implements AuthorizationPolicyInterface
public const ABILITY_ACCESS = 'helpdesk.access';
public const ABILITY_SETTINGS_MANAGE = 'helpdesk.settings.manage';
public const ABILITY_TEAM_WORKLOAD = 'helpdesk.team-workload.view';
public const ABILITY_RISK_RADAR = 'helpdesk.risk-radar.view';
public const PERMISSION_ACCESS = 'helpdesk.access';
public const PERMISSION_SETTINGS_MANAGE = 'helpdesk.settings.manage';
public const PERMISSION_TEAM_WORKLOAD = 'helpdesk.team-workload.view';
public const PERMISSION_RISK_RADAR = 'helpdesk.risk-radar.view';
public function __construct(
private readonly PermissionService $permissionService
@@ -23,7 +25,7 @@ final class HelpdeskAuthorizationPolicy implements AuthorizationPolicyInterface
public function supports(string $ability): bool
{
return in_array($ability, [self::ABILITY_ACCESS, self::ABILITY_SETTINGS_MANAGE, self::ABILITY_TEAM_WORKLOAD], true);
return in_array($ability, [self::ABILITY_ACCESS, self::ABILITY_SETTINGS_MANAGE, self::ABILITY_TEAM_WORKLOAD, self::ABILITY_RISK_RADAR], true);
}
public function authorize(string $ability, array $context = []): AuthorizationDecision
@@ -37,6 +39,7 @@ final class HelpdeskAuthorizationPolicy implements AuthorizationPolicyInterface
self::ABILITY_ACCESS => self::PERMISSION_ACCESS,
self::ABILITY_SETTINGS_MANAGE => self::PERMISSION_SETTINGS_MANAGE,
self::ABILITY_TEAM_WORKLOAD => self::PERMISSION_TEAM_WORKLOAD,
self::ABILITY_RISK_RADAR => self::PERMISSION_RISK_RADAR,
default => null,
};