diff --git a/modules/helpdesk/pages/helpdesk/team/index(default).phtml b/modules/helpdesk/pages/helpdesk/team/index(default).phtml
index f0a2dae..2e3672e 100644
--- a/modules/helpdesk/pages/helpdesk/team/index(default).phtml
+++ b/modules/helpdesk/pages/helpdesk/team/index(default).phtml
@@ -21,6 +21,7 @@ $periodLabels = [
      data-label-tickets="<?php e(t('Tickets')); ?>"
      data-label-error="<?php e(t('Could not load team dashboard.')); ?>"
      data-label-empty="<?php e(t('No team data available.')); ?>"
+     data-label-critical="<?php e(t('Critical (>48h open)')); ?>"
 >
   <section>
     <?php
diff --git a/modules/helpdesk/web/css/helpdesk.css b/modules/helpdesk/web/css/helpdesk.css
index 601711c..d09cb0a 100644
--- a/modules/helpdesk/web/css/helpdesk.css
+++ b/modules/helpdesk/web/css/helpdesk.css
@@ -143,7 +143,7 @@
     vertical-align: middle;
   }
 
-  /* Count badge in section title */
+  /* Count badge in section title — always neutral */
   .helpdesk-team-title-count {
     font-variant-numeric: tabular-nums;
     font-weight: 600;
@@ -154,27 +154,27 @@
     color: var(--app-muted-color);
   }
 
-  .helpdesk-team-title-count-warning {
-    background: color-mix(in srgb, var(--app-warning, #f59e0b) 15%, transparent);
-    color: var(--app-warning, #f59e0b);
-  }
-
-  /* Ticket table inside agent widget */
+  /* Ticket table inside agent widget — bordered like table widgets */
   .helpdesk-team-ticket-table {
     width: 100%;
     font-size: var(--text-sm, 0.875rem);
+    border: 1px solid var(--app-muted-border-color);
+    border-radius: var(--app-radius, 0.375rem);
+    border-spacing: 0;
+    overflow: hidden;
   }
 
   .helpdesk-team-ticket-table th {
     text-align: left;
     font-weight: 500;
     color: var(--app-muted-color);
-    padding: calc(var(--app-spacing) * 0.25) calc(var(--app-spacing) * 0.4);
+    padding: calc(var(--app-spacing) * 0.3) calc(var(--app-spacing) * 0.5);
     border-bottom: 1px solid var(--app-muted-border-color);
+    background: color-mix(in srgb, var(--app-muted-border-color) 20%, transparent);
   }
 
   .helpdesk-team-ticket-table td {
-    padding: calc(var(--app-spacing) * 0.3) calc(var(--app-spacing) * 0.4);
+    padding: calc(var(--app-spacing) * 0.35) calc(var(--app-spacing) * 0.5);
     border-bottom: 1px solid color-mix(in srgb, var(--app-muted-border-color) 40%, transparent);
   }
 
@@ -187,12 +187,37 @@
     font-weight: 500;
   }
 
-  .helpdesk-team-ticket-critical td {
+  /* Critical: only highlight the ticket number, not the entire row */
+  .helpdesk-team-ticket-critical .helpdesk-team-ticket-no {
     color: var(--app-warning, #f59e0b);
+    font-weight: 600;
   }
 
-  .helpdesk-team-ticket-critical .helpdesk-team-ticket-no {
-    font-weight: 600;
+  /* Legend */
+  .helpdesk-team-legend {
+    display: flex;
+    align-items: center;
+    gap: calc(var(--app-spacing) * 0.75);
+    margin-top: calc(var(--app-spacing) * 0.75);
+    font-size: var(--text-xs, 0.75rem);
+    color: var(--app-muted-color);
+  }
+
+  .helpdesk-team-legend-item {
+    display: inline-flex;
+    align-items: center;
+    gap: 0.35em;
+  }
+
+  .helpdesk-team-legend-dot {
+    width: 0.55rem;
+    height: 0.55rem;
+    border-radius: 50%;
+    flex-shrink: 0;
+  }
+
+  .helpdesk-team-legend-dot-warning {
+    background: var(--app-warning, #f59e0b);
   }
 
   /* Performance tab — compact rows */
diff --git a/modules/helpdesk/web/js/helpdesk-team.js b/modules/helpdesk/web/js/helpdesk-team.js
index 69c65a3..9f67d68 100644
--- a/modules/helpdesk/web/js/helpdesk-team.js
+++ b/modules/helpdesk/web/js/helpdesk-team.js
@@ -9,6 +9,7 @@ if (container) {
   const dataUrl = container.dataset.teamWorkloadUrl;
   const labelQueue = container.dataset.labelQueue || 'Queue';
   const labelTickets = container.dataset.labelTickets || 'Tickets';
+  const labelCritical = container.dataset.labelCritical || 'Critical (>48h open)';
 
   const elLoading = document.getElementById('team-loading');
   const elError = document.getElementById('team-error');
@@ -87,9 +88,7 @@ if (container) {
     }
     title.appendChild(document.createTextNode(name));
 
-    const badge = h('span', 'helpdesk-team-title-count', count);
-    if (m.critical_tickets > 0) badge.classList.add('helpdesk-team-title-count-warning');
-    title.appendChild(badge);
+    title.appendChild(h('span', 'helpdesk-team-title-count', count));
     section.appendChild(title);
 
     // Ticket table
@@ -139,6 +138,17 @@ if (container) {
 
     if (queue) elCurrentCards.appendChild(buildAgentWidget(queue, true));
     for (const m of agents) elCurrentCards.appendChild(buildAgentWidget(m, false));
+
+    // Legend
+    const hasCritical = members.some(m => m.critical_tickets > 0);
+    if (hasCritical) {
+      const legend = h('div', 'helpdesk-team-legend');
+      const item = h('span', 'helpdesk-team-legend-item');
+      item.appendChild(h('span', 'helpdesk-team-legend-dot helpdesk-team-legend-dot-warning'));
+      item.appendChild(h('span', '', labelCritical));
+      legend.appendChild(item);
+      elCurrentCards.appendChild(legend);
+    }
   }
 
   function renderPerformanceTab(members) {