diff --git a/modules/helpdesk/web/css/helpdesk.css b/modules/helpdesk/web/css/helpdesk.css
index 317d0b5..4b53778 100644
--- a/modules/helpdesk/web/css/helpdesk.css
+++ b/modules/helpdesk/web/css/helpdesk.css
@@ -182,7 +182,7 @@
     color: var(--app-muted-color);
   }
 
-  /* Ticket table inside agent widget — bordered like table widgets */
+  /* Ticket table inside agent widget */
   .helpdesk-team-ticket-table {
     width: 100%;
     font-size: var(--text-sm, 0.875rem);
@@ -190,8 +190,15 @@
     border-radius: var(--app-radius, 0.375rem);
     border-spacing: 0;
     overflow: hidden;
+    table-layout: fixed;
   }
 
+  /* Column widths — consistent across all agent cards */
+  .helpdesk-team-col-ticket { width: 9ch; }
+  .helpdesk-team-col-customer { width: 22ch; }
+  .helpdesk-team-col-category { width: 16ch; }
+  .helpdesk-team-col-activity { width: 11ch; }
+
   .helpdesk-team-ticket-table th {
     text-align: left;
     font-weight: 500;
@@ -204,6 +211,9 @@
   .helpdesk-team-ticket-table td {
     padding: calc(var(--app-spacing) * 0.35) calc(var(--app-spacing) * 0.5);
     border-bottom: 1px solid color-mix(in srgb, var(--app-muted-border-color) 40%, transparent);
+    overflow: hidden;
+    text-overflow: ellipsis;
+    white-space: nowrap;
   }
 
   .helpdesk-team-ticket-table tbody tr:last-child td {
@@ -218,6 +228,8 @@
   }
 
   .helpdesk-team-ticket-customer {
+    overflow: hidden;
+    text-overflow: ellipsis;
     white-space: nowrap;
   }
 
@@ -230,7 +242,6 @@
     overflow: hidden;
     text-overflow: ellipsis;
     white-space: nowrap;
-    max-width: 18ch;
   }
 
   /* Links */
diff --git a/modules/helpdesk/web/js/helpdesk-team.js b/modules/helpdesk/web/js/helpdesk-team.js
index 3f708df..141f635 100644
--- a/modules/helpdesk/web/js/helpdesk-team.js
+++ b/modules/helpdesk/web/js/helpdesk-team.js
@@ -129,6 +129,16 @@ if (container) {
     const tickets = m.open_ticket_details || [];
     if (tickets.length > 0) {
       const table = h('table', 'helpdesk-team-ticket-table');
+
+      // Colgroup for consistent column widths across all agent cards
+      const colgroup = document.createElement('colgroup');
+      colgroup.appendChild(h('col', 'helpdesk-team-col-ticket'));
+      colgroup.appendChild(h('col', 'helpdesk-team-col-customer'));
+      colgroup.appendChild(h('col', 'helpdesk-team-col-description'));
+      colgroup.appendChild(h('col', 'helpdesk-team-col-category'));
+      colgroup.appendChild(h('col', 'helpdesk-team-col-activity'));
+      table.appendChild(colgroup);
+
       const thead = h('thead');
       const headRow = h('tr');
       headRow.appendChild(h('th', '', container.dataset.labelTicket || 'Ticket'));