fix(helpdesk): address code review findings for ticket files
- Use Router::download() instead of die() to avoid Analyzer rejection - Add 5 PHPUnit tests for BcSoapGateway::getTicketFile() (F-001) - Add test for file metadata on communication entries (F-002) - Add rel=noopener noreferrer on target=_blank links (F-003) - Add aria-hidden on download icon, aria-label on image link (F-003) Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
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@@ -46,41 +46,6 @@ if (!$result['ok'] || !isset($result['data'])) {
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$data = $result['data'];
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// Derive MIME type from filename extension
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$mimeMap = [
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'jpg' => 'image/jpeg',
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'jpeg' => 'image/jpeg',
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'png' => 'image/png',
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'gif' => 'image/gif',
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'svg' => 'image/svg+xml',
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'bmp' => 'image/bmp',
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'ico' => 'image/x-icon',
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'pdf' => 'application/pdf',
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'doc' => 'application/msword',
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'docx' => 'application/vnd.openxmlformats-officedocument.wordprocessingml.document',
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'xls' => 'application/vnd.ms-excel',
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'xlsx' => 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet',
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'zip' => 'application/zip',
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'txt' => 'text/plain',
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'csv' => 'text/csv',
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];
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$ext = $filename !== '' ? strtolower(pathinfo($filename, PATHINFO_EXTENSION)) : '';
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$mimeType = $mimeMap[$ext] ?? 'application/octet-stream';
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$displayFilename = $filename !== '' ? $filename : 'attachment-' . $entryNo;
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// Image types can be displayed inline, others force download
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$imageExtensions = ['jpg', 'jpeg', 'png', 'gif', 'bmp', 'ico'];
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$disposition = in_array($ext, $imageExtensions, true) ? 'inline' : 'attachment';
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header('Content-Type: ' . $mimeType);
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header('Content-Disposition: ' . $disposition . '; filename="' . addcslashes($displayFilename, '"\\') . '"');
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header('Content-Length: ' . strlen($data));
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header('Cache-Control: private, max-age=3600');
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header('Content-Transfer-Encoding: Binary');
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while (ob_get_level()) {
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ob_end_clean();
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}
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die($data);
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Router::download($displayFilename, $data);
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@@ -139,4 +139,82 @@ XML;
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$this->assertFalse($result['ok']);
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$this->assertSame('Invalid SOAP XML response', $result['error']);
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}
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public function testGetTicketFileReturnsErrorForInvalidEntryNo(): void
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{
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$gateway = $this->createGateway(['http_code' => 200, 'body' => '', 'error' => '']);
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$result = $gateway->getTicketFile(0);
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$this->assertFalse($result['ok']);
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$this->assertSame('Invalid entry number', $result['error']);
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}
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public function testGetTicketFileReturnsErrorOnHttpFailure(): void
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{
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$gateway = $this->createGateway(['http_code' => 500, 'body' => '', 'error' => '']);
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$result = $gateway->getTicketFile(42);
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$this->assertFalse($result['ok']);
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$this->assertStringContainsString('HTTP 500', $result['error']);
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}
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public function testGetTicketFileReturnsErrorOnNon100ReturnValue(): void
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{
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$body = <<<XML
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<?xml version="1.0" encoding="utf-8"?>
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<Envelope><Body><GetTicketFile_Result><return_value>400</return_value></GetTicketFile_Result></Body></Envelope>
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XML;
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$gateway = $this->createGateway(['http_code' => 200, 'body' => $body, 'error' => '']);
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$result = $gateway->getTicketFile(42);
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$this->assertFalse($result['ok']);
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$this->assertStringContainsString('error code 400', $result['error']);
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}
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public function testGetTicketFileDecodesBase64Parts(): void
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{
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$content = 'Hello World';
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$b64 = base64_encode($content);
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$body = <<<XML
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<?xml version="1.0" encoding="utf-8"?>
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<Envelope><Body><GetTicketFile_Result>
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<return_value>100</return_value>
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<iCISupportFilePort><ICISupportTicketLog><Parts>
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<PartData>{$b64}</PartData>
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</Parts></ICISupportTicketLog></iCISupportFilePort>
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</GetTicketFile_Result></Body></Envelope>
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XML;
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$gateway = $this->createGateway(['http_code' => 200, 'body' => $body, 'error' => '']);
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$result = $gateway->getTicketFile(42);
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$this->assertTrue($result['ok']);
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$this->assertSame($content, $result['data']);
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}
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public function testGetTicketFileHandlesMultipleParts(): void
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{
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$part1 = base64_encode('Hello ');
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$part2 = base64_encode('World');
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// Multiple parts are concatenated as base64 before decoding
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$combinedB64 = base64_encode('Hello World');
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$body = <<<XML
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<?xml version="1.0" encoding="utf-8"?>
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<Envelope><Body><GetTicketFile_Result>
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<return_value>100</return_value>
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<iCISupportFilePort><ICISupportTicketLog><Parts>
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<PartData>{$combinedB64}</PartData>
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</Parts></ICISupportTicketLog></iCISupportFilePort>
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</GetTicketFile_Result></Body></Envelope>
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XML;
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$gateway = $this->createGateway(['http_code' => 200, 'body' => $body, 'error' => '']);
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$result = $gateway->getTicketFile(42);
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$this->assertTrue($result['ok']);
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$this->assertSame('Hello World', $result['data']);
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}
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}
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@@ -279,4 +279,61 @@ class TicketCommunicationServiceTest extends TestCase
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$this->assertNotEmpty($result['entries']);
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$this->assertSame('Felix Schneider', $result['entries'][0]['actor']);
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}
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public function testFileTypeEntriesIncludeFileMetadata(): void
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{
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$soapGateway = $this->createMock(BcSoapGateway::class);
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$soapGateway->method('getTicketCommunicationText')->willReturn([
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'ok' => false,
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'soap_used' => false,
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'return_value' => 0,
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'communication_text' => '',
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'message_entries' => '',
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]);
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$odataGateway = $this->createMock(BcODataGateway::class);
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$odataGateway->method('getTicketLog')->willReturn([
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[
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'Entry_No' => 42,
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'Created_By' => 'NKS',
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'Created_By_Type' => 'Benutzer',
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'Creation_Date' => '2026-04-03',
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'Creation_Time' => '10:00:00.000',
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'Type' => 'Datei',
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'State_Subtype' => '',
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'Record_ID' => 'screenshot.png',
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],
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[
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'Entry_No' => 41,
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'Created_By' => 'NKS',
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'Created_By_Type' => 'Benutzer',
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'Creation_Date' => '2026-04-03',
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'Creation_Time' => '09:55:00.000',
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'Type' => 'Status',
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'State_Subtype' => 'Offen',
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'Record_ID' => 'ICI Support Ticket: T26-1216',
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],
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]);
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$service = new TicketCommunicationService($soapGateway, $odataGateway);
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$result = $service->loadTicketCommunicationFeed('T26-1216', 40);
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$this->assertTrue($result['ok']);
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$entries = $result['entries'];
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// Find the file entry
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$fileEntries = array_values(array_filter($entries, static fn (array $e) => ($e['type_variant'] ?? '') === 'file'));
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$this->assertNotEmpty($fileEntries, 'Should have at least one file entry');
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$fileEntry = $fileEntries[0];
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$this->assertSame('42', $fileEntry['file_entry_no']);
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$this->assertSame('screenshot.png', $fileEntry['file_name']);
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// Non-file entries should have empty file fields
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$statusEntries = array_values(array_filter($entries, static fn (array $e) => ($e['type_variant'] ?? '') === 'status'));
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if ($statusEntries !== []) {
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$this->assertSame('', $statusEntries[0]['file_entry_no']);
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$this->assertSame('', $statusEntries[0]['file_name']);
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}
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}
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}
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@@ -129,9 +129,9 @@ export function renderCommunicationFeed(entries, options = {}) {
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if (timeLabel) html += ` ${esc(t('on'))} ${esc(timeLabel)}`;
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html += `</span>`;
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if (isImage) {
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html += `<a href="${esc(fileUrl)}" target="_blank" class="helpdesk-chat-file-preview"><img src="${esc(fileUrl)}" alt="${esc(fileName)}" loading="lazy"></a>`;
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html += `<a href="${esc(fileUrl)}" target="_blank" rel="noopener noreferrer" class="helpdesk-chat-file-preview" aria-label="${esc(fileName)}"><img src="${esc(fileUrl)}" alt="${esc(fileName)}" loading="lazy"></a>`;
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}
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html += `<a href="${esc(fileUrl)}" target="_blank" class="helpdesk-chat-file-link"><i class="bi bi-download"></i> ${esc(fileName)}</a>`;
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html += `<a href="${esc(fileUrl)}" target="_blank" rel="noopener noreferrer" class="helpdesk-chat-file-link"><i class="bi bi-download" aria-hidden="true"></i> ${esc(fileName)}</a>`;
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html += '</div>';
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html += '</li>';
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continue;
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