breadcrumb-the-shire/modules/helpdesk/web/css/helpdesk.css

@layer pages {
  /* Clickable rows — shared between search results and ticket list */
  .app-clickable-row {
    cursor: pointer;
    transition: background-color 0.15s ease;
  }

  .app-clickable-row:hover,
  .app-clickable-row:focus-visible {
    background: color-mix(in srgb, var(--app-contrast, #000) 4%, transparent);
  }

  .app-clickable-row:focus-visible {
    outline: 2px solid var(--app-primary, #0d6efd);
    outline-offset: -2px;
  }

  /* Overview tab — header links */
  .app-stats-table-header .helpdesk-tab-link {
    float: right;
    font-size: 0.8125rem;
    font-weight: 400;
    text-decoration: none;
  }

  .app-stats-table-header .helpdesk-tab-link:hover {
    text-decoration: underline;
  }

  /* KPI tile wrappers — ensure data-kpi spans don't break flex layout */
  .app-tiles > [data-kpi] {
    display: contents;
  }

  /* Activity timeline */
  .helpdesk-timeline {
    padding: 0.75rem 1rem;
  }

  .helpdesk-timeline-date {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--app-muted, #6c757d);
    text-transform: uppercase;
    letter-spacing: 0.03em;
    padding: 0.75rem 0 0.375rem;
    border-bottom: 1px solid var(--app-border, #dee2e6);
    margin-bottom: 0.5rem;
  }

  .helpdesk-timeline-date:first-child {
    padding-top: 0;
  }

  .helpdesk-timeline-entry {
    display: flex;
    align-items: flex-start;
    gap: 0.625rem;
    padding: 0.375rem 0;
    font-size: 0.875rem;
    line-height: 1.4;
  }

  .helpdesk-timeline-icon {
    flex: 0 0 1.5rem;
    width: 1.5rem;
    height: 1.5rem;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    font-size: 0.75rem;
  }

  .helpdesk-timeline-entry[data-variant="message"] .helpdesk-timeline-icon {
    background: #d9e8fb;
    color: #1a56db;
  }

  .helpdesk-timeline-entry[data-variant="status"] .helpdesk-timeline-icon {
    background: #fde8d8;
    color: #b35c14;
  }

  .helpdesk-timeline-entry[data-variant="forward"] .helpdesk-timeline-icon {
    background: #f3e8ff;
    color: #7c3aed;
  }

  .helpdesk-timeline-entry[data-variant="file"] .helpdesk-timeline-icon {
    background: #d9f2e6;
    color: #1f6a3a;
  }

  .helpdesk-timeline-entry[data-variant="other"] .helpdesk-timeline-icon {
    background: var(--app-border, #dee2e6);
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-timeline-body {
    flex: 1;
    min-width: 0;
  }

  .helpdesk-timeline-body strong {
    font-weight: 600;
  }

  .helpdesk-timeline-time {
    margin-left: 0.5rem;
    color: var(--app-muted, #6c757d);
    font-size: 0.8125rem;
  }

  /* Communication feed (ticket + debtor aside) */
  .helpdesk-comm-hint {
    margin: 0.75rem 1rem 0;
    font-size: 0.8125rem;
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-comm-feed {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    margin: 0;
    padding: 0.75rem 1rem;
    list-style: none;
    max-height: 26rem;
    min-width: 0;
  }

  .helpdesk-comm-feed > li {
    margin: 0;
    padding: 0;
    list-style: none;
  }

  #ticket-communication .helpdesk-comm-feed {
    max-height: 34rem;
  }

  #app-details-aside-section .helpdesk-comm-feed {
    max-height: none;
    height: 100%;
    min-height: 0;
    padding: 0.5rem 0 0;
  }

  .helpdesk-chat-row {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
    max-width: 100%;
    min-width: 0;
  }

  .helpdesk-chat-row--message {
    --helpdesk-tl-x: 7px;
    --helpdesk-tl-dot: 10px;
    position: relative;
    align-self: stretch;
    padding: 0.05rem 0 0.05rem 1.35rem;
  }

  .helpdesk-chat-row--customer {
    align-self: flex-start;
  }

  .helpdesk-chat-row--support {
    align-self: flex-start;
  }

  .helpdesk-chat-row--activity {
    align-self: stretch;
    max-width: 100%;
    gap: 0.15rem;
  }

  .helpdesk-chat-meta-block {
    display: grid;
    gap: 0.18rem;
    min-width: 0;
  }

  .helpdesk-chat-meta-block--center {
    justify-items: center;
  }

  .helpdesk-chat-meta-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.12rem 0.45rem;
    font-size: 0.6875rem;
    color: var(--app-muted, #6c757d);
    min-width: 0;
  }

  .helpdesk-chat-meta-row > * {
    min-width: 0;
  }

  .helpdesk-chat-meta-row > * + *::before {
    content: "•";
    margin-right: 0.4rem;
    color: color-mix(in srgb, var(--app-muted, #6c757d) 70%, transparent);
  }

  .helpdesk-chat-meta-row--center {
    justify-content: center;
  }

  .helpdesk-chat-meta-item {
    line-height: 1.35;
    max-width: 100%;
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-meta-link {
    color: color-mix(in srgb, var(--app-primary, #1a56db) 88%, #0b2e7a);
    text-decoration: none;
    line-height: 1.35;
    max-width: 100%;
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-meta-link:hover {
    text-decoration: underline;
  }

  .helpdesk-chat-actor {
    display: block;
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--app-contrast, #1f2937);
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-time {
    font-size: 0.75rem;
    color: var(--app-muted, #6c757d);
    white-space: normal;
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-meta-row--center .helpdesk-chat-time {
    margin-left: 0;
  }

  .helpdesk-chat-bubble {
    margin: 0;
    border: 1px solid #d0d7de;
    background: #fff;
    border-radius: 0.5rem;
    padding: 0.62rem 0.78rem;
    white-space: pre-wrap;
    word-break: break-word;
    overflow-wrap: anywhere;
    line-height: 1.45;
    box-shadow: 0 1px 0 rgb(27 31 36 / 0.04);
  }

  .helpdesk-chat-row--customer .helpdesk-chat-bubble {
    background: var(--app-secondary);
    color: var(--app-secondary-inverse);
    border-color: var(--app-secondary-border);
  }

  .helpdesk-chat-row--support .helpdesk-chat-bubble {
    background: var(--app-primary);
    border-color: var(--app-primary);
    color: var(--app-primary-inverse);
  }
  .helpdesk-chat-row--message::before {
    content: "";
    position: absolute;
    left: var(--helpdesk-tl-x);
    top: -0.45rem;
    bottom: -0.45rem;
    width: 1px;
    background: color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent);
    z-index: 0;
  }

  .helpdesk-chat-row--message::after {
    content: "";
    position: absolute;
    left: calc(var(--helpdesk-tl-x) - (var(--helpdesk-tl-dot) / 2) + 0.5px);
    top: 0.52rem;
    width: var(--helpdesk-tl-dot);
    height: var(--helpdesk-tl-dot);
    border-radius: 50%;
    box-sizing: border-box;
    border: 2px solid
      color-mix(in srgb, var(--app-border, #dee2e6) 82%, #8f9bae);
    background: #fff;
    z-index: 1;
  }

  .helpdesk-chat-row--message > * {
    position: relative;
    z-index: 1;
  }

  .helpdesk-chat-row--message .helpdesk-chat-meta-block,
  .helpdesk-chat-row--message .helpdesk-chat-bubble {
    margin-left: 1.35rem;
  }

  .helpdesk-chat-activity {
    --helpdesk-tl-x: 7px;
    --helpdesk-tl-dot: 10px;
    position: relative;
    display: block;
    padding: 0.1rem 0 0.1rem 1.35rem;
    margin: 0;
  }

  .helpdesk-chat-activity::before {
    content: "";
    position: absolute;
    left: var(--helpdesk-tl-x);
    top: -0.45rem;
    bottom: -0.45rem;
    width: 1px;
    background: linear-gradient(
      to bottom,
      transparent 0%,
      color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent) 12%,
      color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent) 88%,
      transparent 100%
    );
    z-index: 0;
  }

  .helpdesk-chat-activity::after {
    content: "";
    position: absolute;
    left: calc(var(--helpdesk-tl-x) - (var(--helpdesk-tl-dot) / 2) + 0.5px);
    top: 0.48rem;
    width: var(--helpdesk-tl-dot);
    height: var(--helpdesk-tl-dot);
    border-radius: 50%;
    box-sizing: border-box;
    border: 2px solid
      color-mix(in srgb, var(--app-border, #dee2e6) 86%, #8f9bae);
    background: #fff;
    z-index: 1;
  }

  .helpdesk-chat-activity-pill {
    position: relative;
    z-index: 1;
    display: block;
    border-radius: 0;
    border: 0;
    border-left: 0;
    background: transparent;
    color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
    padding: 0.08rem 0 0.08rem 0;
    font-size: 0.8rem;
    font-weight: 500;
    line-height: 1.4;
    max-width: 100%;
    white-space: normal;
    overflow: visible;
    text-overflow: clip;
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-activity[data-variant="status"] .helpdesk-chat-activity-pill {
    color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
  }

  .helpdesk-chat-activity[data-variant="forward"] .helpdesk-chat-activity-pill {
    color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
  }

  .helpdesk-chat-activity[data-variant="file"] .helpdesk-chat-activity-pill {
    color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
  }

  #app-details-aside-section .helpdesk-chat-row {
    max-width: 100%;
    min-width: 0;
  }

  #app-details-aside-section .helpdesk-chat-time {
    margin-left: 0;
  }

  #app-details-aside-section .helpdesk-chat-meta-row {
    gap: 0.25rem 0.4rem;
  }

  @media (min-width: 968px) {
    .app-details-container {
      overflow-x: hidden;
      overflow-x: clip;
    }

    #app-details-aside-section {
      display: flex;
      min-width: 0;
    }

    #app-details-aside-section .helpdesk-comm-aside {
      display: flex;
      flex-direction: column;
      flex: 1;
      height: 100%;
      min-height: 0;
    }

    #app-details-aside-section #debitor-communication-content:not([hidden]) {
      display: flex;
      flex: 1;
      min-height: 0;
      min-width: 0;
    }

    #app-details-aside-section #debitor-communication-feed {
      display: flex;
      flex-direction: column;
      flex: 1;
      min-height: 0;
      min-width: 0;
    }
  }
}