breadcrumb-the-shire/modules/helpdesk/web/css/helpdesk.css

@layer pages {
  /* Helpdesk settings */
  .helpdesk-settings-panel {
    display: grid;
    gap: calc(var(--app-spacing) * 0.75);
    margin-top: calc(var(--app-spacing) * 0.75);
  }

  .helpdesk-settings-test-result {
    margin-top: calc(var(--app-spacing) * 0.6);
  }

  .helpdesk-settings-rule-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: calc(var(--app-spacing) * 0.65);
  }

  .helpdesk-settings-rule-grid-full {
    grid-column: 1 / -1;
  }

  @media (max-width: 760px) {
    .helpdesk-settings-rule-grid {
      grid-template-columns: minmax(0, 1fr);
    }
  }

  /* Clickable rows — shared between search results and ticket list */
  .app-clickable-row {
    cursor: pointer;
    transition: background-color 0.15s ease;
  }

  .app-clickable-row:hover,
  .app-clickable-row:focus-visible {
    background: color-mix(in srgb, var(--app-contrast, #000) 4%, transparent);
  }

  .app-clickable-row:focus-visible {
    outline: 2px solid var(--app-primary, #0d6efd);
    outline-offset: -2px;
  }

  /* Support dashboard */
  .helpdesk-support-metrics {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: calc(var(--app-spacing) * 0.75);
    margin-bottom: calc(var(--app-spacing) * 1);
  }

  .helpdesk-support-metric {
    margin: 0;
    padding: calc(var(--app-spacing) * 0.75) calc(var(--app-spacing) * 0.9);
    border: 1px solid var(--app-border, #d0d7de);
    border-radius: var(--app-border-radius);
    background: var(--app-card-background-color, #fff);
  }

  .helpdesk-support-metric-label {
    margin: 0;
    font-size: var(--text-xs);
    line-height: 1.35;
    color: var(--app-muted, #6c757d);
    letter-spacing: var(--tracking-wide);
    text-transform: uppercase;
  }

  .helpdesk-kpi-info {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 14px;
    height: 14px;
    border-radius: 50%;
    border: 1px solid var(--app-border-color, #dee2e6);
    font-size: 9px;
    font-weight: var(--font-semibold, 600);
    font-style: italic;
    line-height: 1;
    color: var(--app-muted, #6c757d);
    text-transform: none;
    letter-spacing: 0;
    cursor: help;
    vertical-align: middle;
    margin-left: 0.15rem;
    transition: border-color 0.15s ease, color 0.15s ease;
  }

  .helpdesk-kpi-info:hover,
  .helpdesk-kpi-info:focus-visible {
    border-color: var(--app-primary, #0d6efd);
    color: var(--app-primary, #0d6efd);
  }

  .helpdesk-kpi-info::after {
    white-space: normal;
    max-width: 220px;
    text-align: left;
    line-height: 1.4;
  }

  .helpdesk-support-metric-value {
    margin: 0.35rem 0 0;
    font-size: clamp(1.15rem, 1rem + 0.45vw, 1.45rem);
    line-height: 1.2;
    font-weight: var(--font-bold);
    color: var(--app-contrast, #1f2937);
  }

  .helpdesk-support-metric-trend {
    margin: 0.3rem 0 0;
    font-size: var(--text-xs);
    line-height: 1.35;
    min-height: 1.1em;
  }

  .helpdesk-kpi-trend-positive {
    color: var(--app-success, #198754);
    font-weight: var(--font-medium);
  }

  .helpdesk-kpi-trend-negative {
    color: var(--app-danger, #dc3545);
    font-weight: var(--font-medium);
  }

  .helpdesk-kpi-trend-neutral {
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-kpi-clickable {
    cursor: pointer;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
  }

  .helpdesk-kpi-clickable:hover {
    border-color: var(--app-primary, #0d6efd);
    box-shadow: 0 1px 4px rgb(0 0 0 / 0.06);
  }

  #support-escalation-wrapper {
    margin-top: calc(var(--app-spacing) * 0.75);
  }

  .helpdesk-support-ticket-list {
    margin-top: calc(var(--app-spacing) * 1);
  }

  .helpdesk-support-section-title {
    display: flex;
    align-items: center;
    gap: calc(var(--app-spacing) * 0.75);
    margin: 0 0 calc(var(--app-spacing) * 0.75);
    font-size: var(--text-base);
    font-weight: var(--font-semibold);
    color: var(--app-contrast, #1f2937);
  }

  .helpdesk-support-section-title::after {
    content: "";
    flex: 1;
    height: 1px;
    background: var(--app-border, #dee2e6);
  }

  @media (max-width: 1024px) {
    .helpdesk-support-metrics {
      grid-template-columns: repeat(2, minmax(0, 1fr));
    }
  }

  @media (max-width: 560px) {
    .helpdesk-support-metrics {
      grid-template-columns: minmax(0, 1fr);
    }
  }

  /* Sales dashboard — Stripe-style contract cards */
  .helpdesk-contract-cards {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(17rem, 1fr));
    gap: calc(var(--app-spacing) * 0.75);
  }

  .helpdesk-contract-card {
    --card-accent: var(--app-muted, #6c757d);
    position: relative;
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    padding: calc(var(--app-spacing) * 1) calc(var(--app-spacing) * 1.1);
    border: 1px solid var(--app-border, #d0d7de);
    border-left: 3px solid var(--card-accent);
    border-radius: var(--app-border-radius);
    background: var(--app-card-background-color, #fff);
    cursor: pointer;
    text-align: left;
    font: inherit;
    color: inherit;
    width: 100%;
    transition: box-shadow 0.15s ease;
    margin: 0;
  }

  .helpdesk-contract-card:hover {
    box-shadow:
      0 1px 3px rgb(0 0 0 / 0.04),
      0 4px 12px rgb(0 0 0 / 0.06);
  }

  .helpdesk-contract-card:focus-visible {
    outline: 2px solid var(--app-primary, #0d6efd);
    outline-offset: -2px;
  }

  .helpdesk-contract-card.state-ended {
    opacity: 0.6;
  }

  .helpdesk-contract-card.state-ended:hover {
    opacity: 0.85;
  }

  /* Accent color palette — assigned per unique contract type */
  .helpdesk-contract-card.accent-0 {
    --card-accent: #e08614;
  }
  .helpdesk-contract-card.accent-1 {
    --card-accent: #16a34a;
  }
  .helpdesk-contract-card.accent-2 {
    --card-accent: #7c3aed;
  }
  .helpdesk-contract-card.accent-3 {
    --card-accent: #0ea5e9;
  }
  .helpdesk-contract-card.accent-4 {
    --card-accent: #0d6efd;
  }
  .helpdesk-contract-card.accent-5 {
    --card-accent: #d946ef;
  }
  .helpdesk-contract-card.accent-6 {
    --card-accent: #dc2626;
  }
  .helpdesk-contract-card.accent-7 {
    --card-accent: #059669;
  }

  /* Type label — uppercase, accent-colored */
  .helpdesk-contract-card-type {
    font-size: var(--text-xs);
    font-weight: var(--font-semibold);
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--card-accent);
    line-height: 1;
  }

  /* Amount — hero number */
  .helpdesk-contract-card-amount {
    font-size: clamp(1.35rem, 1.1rem + 0.5vw, 1.65rem);
    font-weight: var(--font-bold);
    color: var(--app-contrast, #1f2937);
    line-height: 1.15;
    letter-spacing: -0.01em;
    margin-top: 0.15rem;
  }

  .helpdesk-contract-card-amount-muted {
    font-size: var(--text-base);
    font-weight: var(--font-semibold);
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-contract-card-period {
    font-size: var(--text-xs);
    font-weight: var(--font-normal);
    color: var(--app-muted, #6c757d);
    margin-top: -0.1rem;
  }

  /* Status badge — top-right corner */
  .helpdesk-contract-card-status {
    position: absolute;
    top: calc(var(--app-spacing) * 0.65);
    right: calc(var(--app-spacing) * 0.75);
    display: flex;
    align-items: center;
    gap: 0.3rem;
    font-size: var(--text-xs);
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-contract-card-dot {
    width: 0.45rem;
    height: 0.45rem;
    border-radius: 50%;
    flex-shrink: 0;
    background: var(--app-muted, #6c757d);
  }

  .helpdesk-contract-card.state-active .helpdesk-contract-card-dot {
    background: #16a34a;
  }

  .helpdesk-contract-card.state-prep .helpdesk-contract-card-dot {
    background: #e08614;
  }

  /* Contract detail dialog */
  .helpdesk-contract-dialog-article {
    max-height: min(80vh, 40rem);
    display: flex;
    flex-direction: column;
  }

  .helpdesk-contract-dialog-article > header {
    position: relative;
    padding-inline-end: 2.5rem;
  }

  .helpdesk-contract-dialog-article > header h2 {
    margin: 0;
  }

  .helpdesk-contract-dialog-article > header h2 small {
    font-weight: var(--font-normal, 400);
    color: var(--app-muted, #6c757d);
    margin-left: 0.35rem;
  }

  .helpdesk-contract-dialog-article > header .close {
    position: absolute;
    inset-inline-end: 1rem;
    inset-block-start: 1rem;
    float: none;
    margin: 0;
  }

  .helpdesk-contract-dialog-meta {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(10rem, 1fr));
    gap: calc(var(--app-spacing) * 0.65);
    padding-bottom: calc(var(--app-spacing) * 0.75);
    border-bottom: 1px solid var(--app-border, #dee2e6);
    margin-bottom: calc(var(--app-spacing) * 0.75);
  }

  .helpdesk-contract-dialog-meta > span {
    font-size: var(--text-sm);
    color: var(--app-contrast, #1f2937);
  }

  .helpdesk-contract-dialog-meta strong {
    display: block;
    font-size: var(--text-xs);
    text-transform: uppercase;
    letter-spacing: var(--tracking-wide);
    color: var(--app-muted, #6c757d);
    font-weight: var(--font-medium);
    margin-bottom: 0.15rem;
  }

  .helpdesk-contract-dialog-section-title {
    margin: 0 0 calc(var(--app-spacing) * 0.35);
    font-size: var(--text-sm);
    font-weight: var(--font-semibold);
    text-transform: uppercase;
    letter-spacing: var(--tracking-wide);
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-contract-dialog-lines {
    flex: 1;
    overflow-y: auto;
    min-height: 0;
  }

  .helpdesk-contract-dialog-lines table {
    font-size: var(--text-sm);
  }

  #sales-contacts-section {
    margin-top: calc(var(--app-spacing) * 1.5);
  }

  #helpdesk-contacts-grid .gridjs-wrapper,
  #helpdesk-tickets-grid .gridjs-wrapper {
    min-height: auto;
  }

  @media (max-width: 560px) {
    .helpdesk-contract-cards {
      grid-template-columns: minmax(0, 1fr);
    }
  }

  /* Activity timeline */
  .helpdesk-timeline {
    padding: 0.75rem 1rem;
  }

  .helpdesk-timeline-date {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--app-muted, #6c757d);
    text-transform: uppercase;
    letter-spacing: 0.03em;
    padding: 0.75rem 0 0.375rem;
    border-bottom: 1px solid var(--app-border, #dee2e6);
    margin-bottom: 0.5rem;
  }

  .helpdesk-timeline-date:first-child {
    padding-top: 0;
  }

  .helpdesk-timeline-entry {
    display: flex;
    align-items: flex-start;
    gap: 0.625rem;
    padding: 0.375rem 0;
    font-size: 0.875rem;
    line-height: 1.4;
  }

  .helpdesk-timeline-icon {
    flex: 0 0 1.5rem;
    width: 1.5rem;
    height: 1.5rem;
    display: flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    font-size: 0.75rem;
  }

  .helpdesk-timeline-entry[data-variant="message"] .helpdesk-timeline-icon {
    background: #d9e8fb;
    color: #1a56db;
  }

  .helpdesk-timeline-entry[data-variant="status"] .helpdesk-timeline-icon {
    background: #fde8d8;
    color: #b35c14;
  }

  .helpdesk-timeline-entry[data-variant="forward"] .helpdesk-timeline-icon {
    background: #f3e8ff;
    color: #7c3aed;
  }

  .helpdesk-timeline-entry[data-variant="file"] .helpdesk-timeline-icon {
    background: #d9f2e6;
    color: #1f6a3a;
  }

  .helpdesk-timeline-entry[data-variant="other"] .helpdesk-timeline-icon {
    background: var(--app-border, #dee2e6);
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-timeline-body {
    flex: 1;
    min-width: 0;
  }

  .helpdesk-timeline-body strong {
    font-weight: 600;
  }

  .helpdesk-timeline-time {
    margin-left: 0.5rem;
    color: var(--app-muted, #6c757d);
    font-size: 0.8125rem;
  }

  /* Communication feed (ticket + debtor aside) */
  .helpdesk-comm-hint {
    margin: 0.75rem 1rem 0;
    font-size: 0.8125rem;
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-comm-feed {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    margin: 0;
    padding: 0.75rem 1rem;
    list-style: none;
    max-height: 26rem;
    min-width: 0;
  }

  .helpdesk-comm-feed > li {
    margin: 0;
    padding: 0;
    list-style: none;
  }

  #ticket-communication .helpdesk-comm-feed {
    max-height: 34rem;
  }

  #app-details-aside-section .helpdesk-comm-feed {
    max-height: none;
    height: 100%;
    min-height: 0;
    padding: 0.5rem 0 0;
  }

  .helpdesk-chat-row {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
    max-width: 100%;
    min-width: 0;
  }

  .helpdesk-chat-row--message {
    --helpdesk-tl-x: 7px;
    --helpdesk-tl-dot: 10px;
    position: relative;
    align-self: stretch;
    padding: 0.05rem 0 0.05rem 1.35rem;
  }

  .helpdesk-chat-row--customer {
    align-self: flex-start;
  }

  .helpdesk-chat-row--support {
    align-self: flex-start;
  }

  .helpdesk-chat-row--activity {
    align-self: stretch;
    max-width: 100%;
    gap: 0.15rem;
  }

  .helpdesk-chat-meta-block {
    display: grid;
    gap: 0.18rem;
    min-width: 0;
  }

  .helpdesk-chat-meta-block--center {
    justify-items: center;
  }

  .helpdesk-chat-meta-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.12rem 0.45rem;
    font-size: 0.6875rem;
    color: var(--app-muted, #6c757d);
    min-width: 0;
  }

  .helpdesk-chat-meta-row > * {
    min-width: 0;
  }

  .helpdesk-chat-meta-row > * + *::before {
    content: "•";
    margin-right: 0.4rem;
    color: color-mix(in srgb, var(--app-muted, #6c757d) 70%, transparent);
  }

  .helpdesk-chat-meta-row--center {
    justify-content: center;
  }

  .helpdesk-chat-meta-item {
    line-height: 1.35;
    max-width: 100%;
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-meta-link {
    color: color-mix(in srgb, var(--app-primary, #1a56db) 88%, #0b2e7a);
    text-decoration: none;
    line-height: 1.35;
    max-width: 100%;
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-meta-link:hover {
    text-decoration: underline;
  }

  .helpdesk-chat-actor {
    display: block;
    font-size: 0.8125rem;
    font-weight: 600;
    color: var(--app-contrast, #1f2937);
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-time {
    font-size: 0.75rem;
    color: var(--app-muted, #6c757d);
    white-space: normal;
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-meta-row--center .helpdesk-chat-time {
    margin-left: 0;
  }

  .helpdesk-chat-bubble {
    margin: 0;
    border: 1px solid #d0d7de;
    background: #fff;
    border-radius: 0.5rem;
    padding: 0.62rem 0.78rem;
    white-space: pre-wrap;
    word-break: break-word;
    overflow-wrap: anywhere;
    line-height: 1.45;
    box-shadow: 0 1px 0 rgb(27 31 36 / 0.04);
  }

  .helpdesk-chat-row--customer .helpdesk-chat-bubble {
    background: var(--app-secondary);
    color: var(--app-secondary-inverse);
    border-color: var(--app-secondary-border);
  }

  .helpdesk-chat-row--support .helpdesk-chat-bubble {
    background: var(--app-primary);
    border-color: var(--app-primary);
    color: var(--app-primary-inverse);
  }
  .helpdesk-chat-row--message::before {
    content: "";
    position: absolute;
    left: var(--helpdesk-tl-x);
    top: -0.45rem;
    bottom: -0.45rem;
    width: 1px;
    background: color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent);
    z-index: 0;
  }

  .helpdesk-chat-row--message::after {
    content: "";
    position: absolute;
    left: calc(var(--helpdesk-tl-x) - (var(--helpdesk-tl-dot) / 2) + 0.5px);
    top: 0.52rem;
    width: var(--helpdesk-tl-dot);
    height: var(--helpdesk-tl-dot);
    border-radius: 50%;
    box-sizing: border-box;
    border: 2px solid
      color-mix(in srgb, var(--app-border, #dee2e6) 82%, #8f9bae);
    background: #fff;
    z-index: 1;
  }

  .helpdesk-chat-row--message > * {
    position: relative;
    z-index: 1;
  }

  .helpdesk-chat-row--message .helpdesk-chat-meta-block,
  .helpdesk-chat-row--message .helpdesk-chat-bubble {
    margin-left: 1.35rem;
  }

  .helpdesk-chat-activity {
    --helpdesk-tl-x: 7px;
    --helpdesk-tl-dot: 10px;
    position: relative;
    display: block;
    padding: 0.1rem 0 0.1rem 1.35rem;
    margin: 0;
  }

  .helpdesk-chat-activity::before {
    content: "";
    position: absolute;
    left: var(--helpdesk-tl-x);
    top: -0.45rem;
    bottom: -0.45rem;
    width: 1px;
    background: linear-gradient(
      to bottom,
      transparent 0%,
      color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent) 12%,
      color-mix(in srgb, var(--app-border, #dee2e6) 88%, transparent) 88%,
      transparent 100%
    );
    z-index: 0;
  }

  .helpdesk-chat-activity::after {
    content: "";
    position: absolute;
    left: calc(var(--helpdesk-tl-x) - (var(--helpdesk-tl-dot) / 2) + 0.5px);
    top: 0.48rem;
    width: var(--helpdesk-tl-dot);
    height: var(--helpdesk-tl-dot);
    border-radius: 50%;
    box-sizing: border-box;
    border: 2px solid
      color-mix(in srgb, var(--app-border, #dee2e6) 86%, #8f9bae);
    background: #fff;
    z-index: 1;
  }

  .helpdesk-chat-activity-pill {
    position: relative;
    z-index: 1;
    display: block;
    border-radius: 0;
    border: 0;
    border-left: 0;
    background: transparent;
    color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
    padding: 0.08rem 0 0.08rem 0;
    font-size: 0.8rem;
    font-weight: 500;
    line-height: 1.4;
    max-width: 100%;
    white-space: normal;
    overflow: visible;
    text-overflow: clip;
    overflow-wrap: anywhere;
  }

  .helpdesk-chat-activity[data-variant="status"] .helpdesk-chat-activity-pill {
    color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
  }

  .helpdesk-chat-activity[data-variant="forward"] .helpdesk-chat-activity-pill {
    color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
  }

  .helpdesk-chat-activity[data-variant="file"] .helpdesk-chat-activity-pill {
    color: color-mix(in srgb, var(--app-muted, #6c757d) 92%, #334155);
  }

  #app-details-aside-section .helpdesk-chat-row {
    max-width: 100%;
    min-width: 0;
  }

  #app-details-aside-section .helpdesk-chat-time {
    margin-left: 0;
  }

  #app-details-aside-section .helpdesk-chat-meta-row {
    gap: 0.25rem 0.4rem;
  }

  @media (min-width: 968px) {
    .app-details-container {
      overflow-x: hidden;
      overflow-x: clip;
    }

    #app-details-aside-section {
      display: flex;
      min-width: 0;
    }

    #app-details-aside-section .helpdesk-comm-aside {
      display: flex;
      flex-direction: column;
      flex: 1;
      height: 100%;
      min-height: 0;
    }

    #app-details-aside-section #debitor-communication-content:not([hidden]) {
      display: flex;
      flex: 1;
      min-height: 0;
      min-width: 0;
    }

    #app-details-aside-section #debitor-communication-feed {
      display: flex;
      flex-direction: column;
      flex: 1;
      min-height: 0;
      min-width: 0;
    }
  }

  /* --- Controlling dashboard --- */

  /* Segment control — radio + label (no button CSS bleed) */
  .helpdesk-segment-control {
    display: inline-flex;
    border: 1px solid var(--app-border, #dee2e6);
    border-radius: var(--app-radius, 0.375rem);
    overflow: hidden;
    margin-bottom: calc(var(--app-spacing) * 1);
  }

  .helpdesk-segment-control input[type="radio"] {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
  }

  .helpdesk-segment-control label {
    display: inline-flex;
    align-items: center;
    padding: 0.375rem 0.875rem;
    font-size: var(--text-sm, 0.875rem);
    line-height: 1.4;
    color: var(--app-contrast, #1f2937);
    background: transparent;
    cursor: pointer;
    user-select: none;
    transition: background-color 0.15s ease, color 0.15s ease;
    border-right: 1px solid var(--app-border, #dee2e6);
    margin: 0;
  }

  .helpdesk-segment-control label:last-of-type {
    border-right: none;
  }

  .helpdesk-segment-control input[type="radio"]:checked + label {
    background: var(--app-primary, #0d6efd);
    color: #fff;
  }

  .helpdesk-segment-control input[type="radio"]:focus-visible + label {
    outline: 2px solid var(--app-primary, #0d6efd);
    outline-offset: -2px;
  }

  .helpdesk-segment-control label:hover {
    background: var(--app-background-muted, #f8f9fa);
  }

  .helpdesk-segment-control input[type="radio"]:checked + label:hover {
    background: var(--app-primary, #0d6efd);
  }

  /* Horizontal bar chart */
  .helpdesk-controlling-chart {
    padding: calc(var(--app-spacing) * 0.75);
  }

  .helpdesk-hbar-chart {
    display: flex;
    flex-direction: column;
    gap: calc(var(--app-spacing) * 0.5);
  }

  .helpdesk-hbar-row {
    display: grid;
    grid-template-columns: 3.5rem 1fr;
    align-items: center;
    gap: calc(var(--app-spacing) * 0.5);
  }

  .helpdesk-hbar-label {
    font-size: var(--text-sm, 0.875rem);
    color: var(--app-muted, #6c757d);
    text-align: right;
    white-space: nowrap;
  }

  .helpdesk-hbar-track {
    display: flex;
    flex-direction: column;
    gap: 3px;
  }

  .helpdesk-hbar {
    display: flex;
    align-items: center;
    min-width: 2px;
    height: 16px;
    border-radius: 0 4px 4px 0;
    transition: width 0.3s ease;
    position: relative;
  }

  .helpdesk-hbar-created {
    background: hsl(0 65% 60% / 0.5);
  }

  .helpdesk-hbar-closed {
    background: hsl(152 50% 48% / 0.5);
  }

  .helpdesk-hbar-value {
    position: absolute;
    right: -0.25rem;
    transform: translateX(100%);
    font-size: var(--text-xs, 0.75rem);
    font-weight: var(--font-medium, 500);
    color: var(--app-muted, #6c757d);
    white-space: nowrap;
    line-height: 1;
    padding-left: 0.375rem;
  }

  .helpdesk-hbar-legend {
    display: flex;
    gap: calc(var(--app-spacing) * 1);
    margin-top: calc(var(--app-spacing) * 0.75);
    font-size: var(--text-xs, 0.75rem);
    color: var(--app-muted, #6c757d);
  }

  .helpdesk-hbar-legend-item {
    display: flex;
    align-items: center;
    gap: 0.375rem;
  }

  .helpdesk-hbar-legend-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
  }

  .helpdesk-hbar-legend-dot.helpdesk-hbar-created {
    background: hsl(0 65% 60% / 0.5);
  }

  .helpdesk-hbar-legend-dot.helpdesk-hbar-closed {
    background: hsl(152 50% 48% / 0.5);
  }

  /* Key-value tables (efficiency, contract metrics) */
  .helpdesk-controlling-kv-table {
    width: 100%;
    border-collapse: collapse;
    font-size: var(--text-sm, 0.875rem);
  }

  .helpdesk-controlling-kv-table td {
    padding: 0.375rem 0.5rem;
    border-bottom: 1px solid var(--app-border-subtle, #e9ecef);
  }

  .helpdesk-controlling-kv-table td:last-child {
    text-align: right;
    font-weight: var(--font-medium, 500);
    color: var(--app-contrast, #1f2937);
  }

  .helpdesk-controlling-kv-table td:first-child {
    color: var(--app-muted, #6c757d);
  }

  /* Risk indicators */
  .helpdesk-controlling-risk-summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0.5rem 0.75rem;
    border-bottom: 1px solid var(--app-border, #dee2e6);
    font-weight: var(--font-medium, 500);
  }

  .helpdesk-controlling-risk-summary-count {
    font-size: var(--text-sm, 0.875rem);
    color: var(--app-muted, #6c757d);
    font-weight: normal;
  }

  .helpdesk-controlling-risk-list {
    display: grid;
    gap: 0;
  }

  .helpdesk-controlling-risk-row {
    display: flex;
    align-items: center;
    gap: calc(var(--app-spacing) * 0.5);
    padding: 0.5rem 0.75rem;
    border-bottom: 1px solid var(--app-border-subtle, #e9ecef);
  }

  .helpdesk-controlling-risk-row:last-child {
    border-bottom: none;
  }

  .helpdesk-controlling-risk-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    flex-shrink: 0;
  }

  .helpdesk-controlling-risk-dot-triggered {
    background: var(--app-danger, #dc3545);
  }

  .helpdesk-controlling-risk-dot-ok {
    background: var(--app-success, #198754);
  }

  .helpdesk-controlling-risk-label {
    flex: 1;
    font-size: var(--text-sm, 0.875rem);
  }

  .helpdesk-controlling-risk-value {
    font-size: var(--text-sm, 0.875rem);
    color: var(--app-muted, #6c757d);
    text-align: right;
    white-space: nowrap;
  }
}